--- title: Application & Application Process Statuses description: Learn more about application statuses, application process statuses, dates and triggers recorded in the PMS. --- [Skip to content](https://support.axiosint.com/knowledge/application-and-application-process-statuses#main-content) [More support](https://support.axiosint.com/knowledge/kb-tickets/new?hsLang=en) [![Digital University Logo](https://support.axiosint.com/hs-fs/hubfs/DU-logo-2.png?width=182&height=120&name=DU-logo-2.png)](https://support.axiosint.com/knowledge?hsLang=en) Open main navigation Close main navigation - [More support](https://support.axiosint.com/knowledge/kb-tickets/new) - [Go to axiosint.com](https://axiosint.com/) [Go to axiosint.com](https://axiosint.com/) Welcome to Axios Digital University. - There are no suggestions because the search field is empty. 1. [Axios Digital University](https://support.axiosint.com/knowledge?hsLang=en) 2. [PMS User Guide](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en) 3. [Glossary & Definitions](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#glossary-definitions) # Application & Application Process Statuses ## Learn more about application statuses, application process statuses, dates and triggers recorded in the PMS. #### Table of Contents [Application status vs. Application process status vs. Patient status](https://support.axiosint.com/knowledge/application-and-application-process-statuses#versus) [Application Status](https://support.axiosint.com/knowledge/application-and-application-process-statuses#application) [Application Process Status](https://support.axiosint.com/knowledge/application-and-application-process-statuses#process) [Dates and Triggers](https://support.axiosint.com/knowledge/application-and-application-process-statuses#dates) ---   ### Application status vs. Application process status vs. Patient status Application statuses are the main statuses for patient application. They are different from application process statuses as these apply to each step of the application process. They are also different from the patient status, as they can apply to one or several applications for the same patient. ![PMS-statuses](https://support.axiosint.com/hs-fs/hubfs/User%20Guide/PMS-statuses.jpg?width=670&height=255&name=PMS-statuses.jpg) ![important](https://support.axiosint.com/hubfs/important.svg) **IMPORTANT** This article is dedicated to Application Statuses and Application Process Statuses. If you wish to learn more about **Patient Statuses or Program Statuses**, please check the [Program & Patient Statuses](https://support.axiosint.com/knowledge/pms-statuses?hsLang=en) article.   [**Back to top**](https://support.axiosint.com/knowledge/application-and-application-process-statuses#top) ---   ### Application Status #### Draft The 1st application has been created in the PMS and the patient is going through the steps of the application (consent, medical or financial eligibility, …) The patient is not enrolled in the program yet, but can be considered referred, assessed, eligible, … #### Closed The application was stopped at any point in the process for non-eligibility reasons, or lack of interest in the program. #### Active An active application corresponds to the current application (consent, documents, PFET score when applicable) for the current treatment for the patient #### Treatment on hold Axios has activated the “on hold” feature, putting the application (and treatment) on hold for 28 days. The treatment can restart at any point during those 28 days or be prolonged if the physician suggests continuing the hold.   [**Back to top**](https://support.axiosint.com/knowledge/application-and-application-process-statuses#top) ---   ### Application Process Status Each step of the application has a status: #### Recorded The patient’s information has been added to the PMS. #### Referred The consent (patient and/or physician) has been uploaded and step 1 of the application has been validated. #### Introduced The program introduction has been completed and validated. #### Medically eligible The Medical Eligibility step has been validated. Should the patient not be medically eligible, they would receive the “not medically eligible” process status, and their application status as well as status would be “Closed” #### Financially eligible The Financial Eligibility step has been validated. Should the patient not be financially eligible, they would receive the “not financially eligible” process status, and their application status as well as status would be “Closed” #### Interested by the program The Interest in the program step has been validated. Should the patient not be interested, they would receive the “not interested” process status, and their application status as well as status would be “Closed” #### Axios to provide documents needed Axios needs to provide the patient with the necessary documents to continue the application process. #### Pending documents Axios is awaiting all required documents from the patient #### Documents completed All documents have been received and validated by Axios. The patient can move to the financial interview step when applicable, or directly as Eligible and to the enrolment step, depending on the program design. #### Financial interview completed Axios has ran the financial interview, and the corresponding PFET score has been entered in the PMS. #### Patient is informed about financial results Axios has informed the patient about the results of the PFET results, and their implication in the program. #### Patient appeal financial results The patient has decided to appeal the PFET results. The process will go back to the previous step to allow to enter the appealed score into the PMS. #### Eligible The patient has completed all previous steps of the application and is eligible for the program. #### Patient needs charity support The patient is requiring charity support to support payment during treatment. #### Pre-enrolled The patient has confirmed continuous interest in the program and completed all application steps. #### Enrolled The patient is pre-enrolled, has a start of treatment date, and has acquired the first MedPack of their treatment. This status is triggered when first MedPack is validated. ![related-article-1](https://support.axiosint.com/hubfs/related-article-1.svg) **Related Article** To have a clear view of statuses in a simple and comprehensive table, please check the [Application Status Mapping](https://support.axiosint.com/knowledge/app?hsLang=en) article.   [**Back to top**](https://support.axiosint.com/knowledge/application-and-application-process-statuses#top) ---   ### Dates and Triggers The Patient Management System records the dates at which each patient changes its status #### Date of referral Date at which Axios has confirmed to receive the full SMN (signed Patient consent, signed Physician consent and the completed application form). Referrals could come from a Physician or a Charity. The date of referral starts the Application process. This application is valid for 1 calendar year from the date of referral, after which the Patient will be considered referred but not enrolled, and a new application will be needed #### Date of first contact Date at which Axios has first contacted the Patient after referral #### Date of assessment Date at which Axios has conducted the Patient assessment and the results have been communicated to the Patient #### Date of complete documents received from Patient Date at which the Patient has submitted all application documents (financial, ID, insurance, etc.) #### Date of purchase Date at which the Patient has purchased the first box of medication in the Program #### Date of enrollment Date at which the Patient is enrolled in the program, and defined by the date of acquisition of the first MedPack #### Date of start of treatment Date at which the Patient has started the Treatment Plan, and defined by the date of administration of the first MedPack. Can be the same as date of enrollment #### Date of stop of treatment Date at which the Patient has confirmed he/she stopped taking treatment #### Date of Drop-out Date at which Axios has confirmed the Patient is out of the Program and will not complete treatment through the Program #### Years in the Program Number of renewals + 1   [**Back to top**](https://support.axiosint.com/knowledge/application-and-application-process-statuses#top) ---   ![further](https://support.axiosint.com/hubfs/further.svg)**Going Further** To learn more about the **Patient Application** process, please check the [Patient Application Steps](https://support.axiosint.com/knowledge/patient-application?hsLang=en) article. To learn more about **Patient Statuses** or **Program Statuses**, please check the [Program & Patient Statuses](https://support.axiosint.com/knowledge/pms-statuses?hsLang=en) article.   - [PMS User Guide](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#main-content) - [Glossary & Definitions](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#glossary-definitions) - [General Knowledge](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#general-knowledge) - [Program Configuration](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-configuration) - [Program Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-management) - [Patient Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#patient-management) - [Entity Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#entity-management) - [Axios+ User Guide](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#main-content) - [MyPrograms](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myprograms) - [MyPatients](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypatients) - [MyHealth](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myhealth) - [MyHealth (v2)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myhealth-v2) - [MyPharmacy (Mobile App)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypharmacy-mobile-app) - [MyPharmacy (Desktop App)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypharmacy-desktop-app) - [Digital University Sessions](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#main-content) - [Season 1](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-1) - [Season 2](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-2) - [Season 3](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-3) - [Season 4](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-4) - [Season 5](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-5) - [Season 6](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-6) - [Season 7](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-7) - [FAQ PMS](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#main-content) - [Access Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#access-management) - [Data, Statistics and Reporting](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#data-statistics-and-reporting) - [Entity Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#entity-management) - [Patient Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#patient-management) - [Program Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#program-management) - [Treatment Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#treatment-management) - [FAQ Axios+](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#main-content) - [General](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general) - [General - Account Creation and Management](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general-account-creation-and-management) - [General - App Installation and Features](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general-app-installation-and-features) - [MyHealth](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myhealth) - [MyHealth (Adherence)](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myhealth-adherence) - [MyPatients](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#mypatients) - [MyPharmacy](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#mypharmacy) - [MyPrograms](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myprograms) - [FAQ Digital Knowledge](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#main-content) - [Technical Knowledge](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#technical-knowledge) - [Security Best Practices](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#security-best-practices) - [Internal Processes](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#main-content) - [Process Sheet](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#process-sheet) - [Technical Documentation](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#technical-documentation) - [Generative AI](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#generative-ai) [![Chill listening crop-3](https://support.axiosint.com/hs-fs/hubfs/2.%20Axios%20Master%20logo%20without%20tagline.png?width=70&height=32&name=2.%20Axios%20Master%20logo%20without%20tagline.png "Chill listening crop-3")](http://axiosint.com) Axios Digital University Copyright © 2026, Axios International