---
title: Is the Eligibility Letter and Medicine Letter personalization feature applied by default to all old programs already configured or do we need to update the settings for each program?
description: Is the Eligibility Letter and Medicine Letter personalization feature applied by default to all old programs already configured or do we need to update the settings for each program?
---

[Skip to content](https://support.axiosint.com/knowledge/is-the-eligibility-letter-and-medicine-letter-personnalisation-feature-applied-by-default-to-all-old-programs-already-configured-or-do-we-need-to-updat-1697463938748#main-content)

[More support](https://support.axiosint.com/knowledge/kb-tickets/new?hsLang=en)

[![Digital University Logo](https://support.axiosint.com/hs-fs/hubfs/DU-logo-2.png?width=182&height=120&name=DU-logo-2.png)](https://support.axiosint.com/knowledge?hsLang=en)

Open main navigation

Close main navigation

- [More support](https://support.axiosint.com/knowledge/kb-tickets/new)
- [Go to axiosint.com](https://axiosint.com/)

[Go to axiosint.com](https://axiosint.com/)

 Welcome to Axios Digital University.

- There are no suggestions because the search field is empty.

1. [Axios Digital University](https://support.axiosint.com/knowledge?hsLang=en)
2. [FAQ PMS](https://support.axiosint.com/knowledge/faq-pms?hsLang=en)
3. [Program Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#program-management)

# Is the Eligibility Letter and Medicine Letter personalization feature applied by default to all old programs already configured or do we need to update the settings for each program?

All programs use the default Eligibility Letter and MRL. If you wish to customize the these documents, this will need to be configured for each program.

---

**![further](https://support.axiosint.com/hubfs/further.svg)Going Further**

To learn more on how to configure the EL and the MRL for your program, check the [Medication Release Letter (MRL) Creation](https://support.axiosint.com/knowledge/mrl-creation?hsLang=en) and the [Eligibility Letter (EL) Creation](https://support.axiosint.com/knowledge/customizing-your-program-mrl/el?hsLang=en) articles.

 

- [PMS User Guide](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#main-content)

    - [Glossary & Definitions](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#glossary-definitions)
    - [General Knowledge](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#general-knowledge)
    - [Program Configuration](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-configuration)
    - [Program Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-management)
    - [Patient Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#patient-management)
    - [Entity Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#entity-management)
- [Axios+ User Guide](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#main-content)

    - [MyPrograms](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myprograms)
    - [MyPatients](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypatients)
    - [MyHealth](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myhealth)
    - [MyHealth (v2)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myhealth-v2)
    - [MyPharmacy (Mobile App)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypharmacy-mobile-app)
    - [MyPharmacy (Desktop App)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypharmacy-desktop-app)
- [Digital University Sessions](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#main-content)

    - [Season 1](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-1)
    - [Season 2](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-2)
    - [Season 3](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-3)
    - [Season 4](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-4)
    - [Season 5](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-5)
    - [Season 6](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-6)
    - [Season 7](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-7)
- [FAQ PMS](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#main-content)

    - [Access Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#access-management)
    - [Data, Statistics and Reporting](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#data-statistics-and-reporting)
    - [Entity Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#entity-management)
    - [Patient Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#patient-management)
    - [Program Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#program-management)
    - [Treatment Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#treatment-management)
- [FAQ Axios+](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#main-content)

    - [General](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general)
    - [General - Account Creation and Management](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general-account-creation-and-management)
    - [General - App Installation and Features](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general-app-installation-and-features)
    - [MyHealth](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myhealth)
    - [MyHealth (Adherence)](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myhealth-adherence)
    - [MyPatients](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#mypatients)
    - [MyPharmacy](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#mypharmacy)
    - [MyPrograms](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myprograms)
- [FAQ Digital Knowledge](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#main-content)

    - [Technical Knowledge](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#technical-knowledge)
    - [Security Best Practices](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#security-best-practices)
- [Internal Processes](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#main-content)

    - [Process Sheet](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#process-sheet)
    - [Technical Documentation](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#technical-documentation)
    - [Generative AI](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#generative-ai)

[![Chill listening crop-3](https://support.axiosint.com/hs-fs/hubfs/2.%20Axios%20Master%20logo%20without%20tagline.png?width=70&height=32&name=2.%20Axios%20Master%20logo%20without%20tagline.png "Chill listening crop-3")](http://axiosint.com)

Axios Digital University

Copyright © 2026, Axios International