---
title: My patient/physician/pharmacist/charity has received the password reset email, but the link is expired.
description: My patient/physician/pharmacist/charity has received the email, but the link is expired. What should I do?
---

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# My patient/physician/pharmacist/charity has received the password reset email, but the link is expired.

## What should I do?

The link is valid for a single use, and for **one hour**. If that time has passed, please resend a link. 

In some instances, the client’s server has a security feature that inspects links within emails. This feature causes the link to be visited, and to expire. In this case, the digital team can create a temporary password. Please reach out to the team in advance if possible so they can support with your query.  

---

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