---
title: "MyPatients: Introduction and Access"
description: How to setup access for your physician, reset the password and use the MyPatients application
---

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2. [Axios+ User Guide](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en)
3. [MyPatients](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypatients)

# MyPatients: Introduction and Access

## How to setup access for your physician, reset the password and use the MyPatients application

### Setting up access for your physician

1. Navigate to Physician \> EDIT INFORMATION
2. Enter the Physician’s email and save
3. Go to Physician \> ACCOUNT
4. Make sure the checkbox “Account enabled”
   
     1. If the red disclaimer “This user does not have…” displays, the physician’s account is not enabled, and no email will be sent to create their password.  
        ![3874c719-f6d6-463d-ab5c-a3cadb783b75](https://support.axiosint.com/hs-fs/hubfs/User%20Guide/3874c719-f6d6-463d-ab5c-a3cadb783b75.png?width=610&height=174&name=3874c719-f6d6-463d-ab5c-a3cadb783b75.png)
5. Save

![9d7036b3-c88a-4879-aa64-7e573f46d31b.](https://support.axiosint.com/hs-fs/hubfs/User%20Guide/9d7036b3-c88a-4879-aa64-7e573f46d31b..png?width=325&height=703&name=9d7036b3-c88a-4879-aa64-7e573f46d31b..png)

Once the physician’s account is enabled, the PMS will automatically send an email to them for them to set their own password. In that email, the links to the apps in the Google Play Store and Apple Store will also be available.

Note that the physician is also consenting to Axios Privacy Policy by downloading the app.

Once the physician has set their own password, they can download the application from the store and log in. Their username will be their email address, and their password the one they have just set.

### Reset the physician’s password

If physicians ever forget their password, they can avail of the “Forget Password” button on the landing screen of the app. This will trigger an automatic email to reset the password.

The link in the reset email is only valid for **one hour**. After that delay is past, a new reset email will be needed.

A physician can only have one email address associated with their account. In case the physician must change their email account to use the app, please contact [pms.support@axiosint.com](mailto:pms.support@axiosint.com) to assist with the change.

### How to use MyPatient

A dedicated user guide is available [here](https://axiosinternational.sharepoint.com/:b:/s/myAxios/EZ-PgBe8WytMp3_0ImaPkTIBKaQwO2mZK9PvVu5l9xZg-w?e=tpVkzo), and a quick introduction video is available [here](https://axiosinternational.sharepoint.com/sites/myAxios/SiteAssets/SitePages/MyDigitalHealth/Axios%20International%20Video%202-Final%20Cut.mp4?web=1).

 

 

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---

**![further](https://support.axiosint.com/hubfs/further.svg)Going Further**

Learn more about the *My*Patients application by checking our dedicated articles:

- [*My*Patients: Introduction and Access](https://support.axiosint.com/knowledge/mypatients-introduction-and-access)
- [*My*Patients: Physician Login](https://support.axiosint.com/knowledge/physician-login?hsLang=en)
- [MyPatients: Navigation](https://support.axiosint.com/knowledge/mypatients-navigation?hsLang=en)
- [*My*Patients: Referral](https://support.axiosint.com/knowledge/referral?hsLang=en)
- [*My*Patients: More Information](https://support.axiosint.com/knowledge/mypatients-more-information?hsLang=en)

 

- [PMS User Guide](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#main-content)

    - [Glossary & Definitions](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#glossary-definitions)
    - [General Knowledge](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#general-knowledge)
    - [Program Configuration](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-configuration)
    - [Program Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-management)
    - [Patient Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#patient-management)
    - [Entity Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#entity-management)
- [Axios+ User Guide](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#main-content)

    - [MyPrograms](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myprograms)
    - [MyPatients](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypatients)
    - [MyHealth](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myhealth)
    - [MyHealth (v2)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#myhealth-v2)
    - [MyPharmacy (Mobile App)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypharmacy-mobile-app)
    - [MyPharmacy (Desktop App)](https://support.axiosint.com/knowledge/axios-user-guide?hsLang=en#mypharmacy-desktop-app)
- [Digital University Sessions](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#main-content)

    - [Season 1](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-1)
    - [Season 2](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-2)
    - [Season 3](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-3)
    - [Season 4](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-4)
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    - [Season 7](https://support.axiosint.com/knowledge/digital-university-sessions?hsLang=en#season-7)
- [FAQ PMS](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#main-content)

    - [Access Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#access-management)
    - [Data, Statistics and Reporting](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#data-statistics-and-reporting)
    - [Entity Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#entity-management)
    - [Patient Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#patient-management)
    - [Program Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#program-management)
    - [Treatment Management](https://support.axiosint.com/knowledge/faq-pms?hsLang=en#treatment-management)
- [FAQ Axios+](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#main-content)

    - [General](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general)
    - [General - Account Creation and Management](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general-account-creation-and-management)
    - [General - App Installation and Features](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general-app-installation-and-features)
    - [MyHealth](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myhealth)
    - [MyHealth (Adherence)](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myhealth-adherence)
    - [MyPatients](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#mypatients)
    - [MyPharmacy](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#mypharmacy)
    - [MyPrograms](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#myprograms)
- [FAQ Digital Knowledge](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#main-content)

    - [Technical Knowledge](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#technical-knowledge)
    - [Security Best Practices](https://support.axiosint.com/knowledge/faq-digital-knowledge?hsLang=en#security-best-practices)
- [Internal Processes](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#main-content)

    - [Process Sheet](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#process-sheet)
    - [Technical Documentation](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#technical-documentation)
    - [Generative AI](https://support.axiosint.com/knowledge/internal-processes?hsLang=en#generative-ai)

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