--- title: Product Delivery Process description: Take a look at the Pharmacy Delivery and Reconciliation process, and understand what happens before, during, and after the delivery --- [Skip to content](https://support.axiosint.com/knowledge/product-delivery-process#main-content) [More support](https://support.axiosint.com/knowledge/kb-tickets/new?hsLang=en) [![Digital University Logo](https://support.axiosint.com/hs-fs/hubfs/DU-logo-2.png?width=182&height=120&name=DU-logo-2.png)](https://support.axiosint.com/knowledge?hsLang=en) Open main navigation Close main navigation - [More support](https://support.axiosint.com/knowledge/kb-tickets/new) - [Go to axiosint.com](https://axiosint.com/) [Go to axiosint.com](https://axiosint.com/) Welcome to Axios Digital University. - There are no suggestions because the search field is empty. 1. [Axios Digital University](https://support.axiosint.com/knowledge?hsLang=en) 2. 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[Entity Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#entity-management) # Product Delivery Process ## Take a look at the Pharmacy Delivery and Reconciliation process, and understand what happens before, during, and after the delivery #### Table of Contents [Theoretical Process](https://support.axiosint.com/knowledge/product-delivery-process#part-1) [Process Overview](https://support.axiosint.com/knowledge/product-delivery-process#part-2) [Before Delivery](https://support.axiosint.com/knowledge/product-delivery-process#part-3) [During Delivery](https://support.axiosint.com/knowledge/product-delivery-process#part-4) [After Delivery](https://support.axiosint.com/knowledge/product-delivery-process#part-5) ---   ### Theoretical Process ![b059bbd4-fc02-4f05-be40-e6603921ae67-image](https://support.axiosint.com/hs-fs/hubfs/User%20Guide/b059bbd4-fc02-4f05-be40-e6603921ae67-image.png?width=670&height=362&name=b059bbd4-fc02-4f05-be40-e6603921ae67-image.png)     **[Back to Top](https://support.axiosint.com/knowledge/product-delivery-process#top)** ---   ### Process Overview ![159cb710-4066-47a5-8e26-e9c7869af722](https://support.axiosint.com/hs-fs/hubfs/User%20Guide/159cb710-4066-47a5-8e26-e9c7869af722.png?width=670&height=250&name=159cb710-4066-47a5-8e26-e9c7869af722.png)     **[Back to Top](https://support.axiosint.com/knowledge/product-delivery-process#top)** ---   ### Before Delivery ![delivery-before](https://support.axiosint.com/hs-fs/hubfs/delivery-before.png?width=670&height=329&name=delivery-before.png) - Patient schedules treatment and delivery & Informs Axios. **(00)** - Upon Axios Program Supervisor approval, Distributor is notified and has access to Digital DRF on Platform **(01)** - Axios seeks Client approval for delivery\*\* and generates Delivery Request Form (from PMS). - Distributor/Warehouse confirms delivery including all details and Reschedules if delivery cannot be completed **(02)** Axios and Pharmacy are notified regardless. - Axios receives confirmation **(02a)** - Pharmacy receives FOC **(02b)** *\*Where applicable notification arrives to Program Team who will then trigger delivery request form.* *\*\*Where applicable Client approval is obtained externally to the Platform and prior to generating the Delivery Request Form*   **[Back to Top](https://support.axiosint.com/knowledge/product-delivery-process#top)** ---   ### During Delivery ![delivery-during](https://support.axiosint.com/hs-fs/hubfs/delivery-during.png?width=670&height=443&name=delivery-during.png) - Distributor completes delivery (Mark as Delivered on *My*Distributor) **(01)** - Axios sends MRL to Patient (*My*Health) **(02a)** - Axios send MRL to Pharmacy\* (*My*Pharmacy) **(02b)** - Patient receives product directly. Submits signed MRL to Axios (*My*Health) **(03a)** - Pharmacy confirms delivery (*My*Pharmacy) **(03b)** - Patient picks up Medication from Pharmacy. **(04b)** - Patient and Pharmacy (or Distributor) sign FOC/MRL, Distributor uploads to *Platform.* **(04c)** Axios is notified - Patient or Pharmacy\* submits signed MRL to Axios **(05b)** *\*Where applicable*   **[Back to Top](https://support.axiosint.com/knowledge/product-delivery-process#top)** ---   ### After Delivery #### Box Destruction, Reconciliation and Stock Refresh ![delivery-after](https://support.axiosint.com/hs-fs/hubfs/delivery-after.png?width=670&height=567&name=delivery-after.png) - Patient drops off empty packs at Axios (or at the Pharmacy\*) **(01)** - Axios visits Pharmacy (or meets with Distributor), reconciles Empty Packs vs Consumption\* vs Initial Stock vs Final Stock. **(02)** - Axios confirms reconciliation and highlights discrepancy\* **(03a)** Pharmacy(\*) and Distributor are notified. - Axios and Pharmacy generate and sign Empty Pack Collection Form. Axios sends signed Form to Distributor (*My*Distributor). **(03b)** Distributor is informed to collect empty Packs from Pharmacy/Axios - Axios, Client (approval\*) and Distributor match empty Packs collected by Distributor at the Pharmacy with Empty Pack Collection Form. **(04b)** - Axios confirms Reconciliation. Distributor proceeds with destruction **(05b)** *\*- Where applicable*   **[Back to Top](https://support.axiosint.com/knowledge/product-delivery-process#top)** --- **![further](https://support.axiosint.com/hubfs/further.svg)Going further** Learn more about [Pharmacy Management](https://support.axiosint.com/knowledge/managing-a-pharmacy?hsLang=en), [Reconciliation & payments](https://support.axiosint.com/knowledge/reconciliation-payments?hsLang=en) and  [Product Delivery & Stock Out](https://support.axiosint.com/knowledge/product-delivery-stock-out?hsLang=en) in our dedicated articles.   - [PMS User Guide](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#main-content) - [Glossary & Definitions](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#glossary-definitions) - [General Knowledge](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#general-knowledge) - [Program Configuration](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-configuration) - 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