--- title: Store shows “The app is not available in your country” when trying to download  description: Store shows “The app is not available in your country” when trying to download. --- [Skip to content](https://support.axiosint.com/knowledge/store-shows-the-app-is-not-available-in-your-country.-when-trying-to-download#main-content) [More support](https://support.axiosint.com/knowledge/kb-tickets/new?hsLang=en) [![Digital University Logo](https://support.axiosint.com/hs-fs/hubfs/DU-logo-2.png?width=182&height=120&name=DU-logo-2.png)](https://support.axiosint.com/knowledge?hsLang=en) Open main navigation Close main navigation - [More support](https://support.axiosint.com/knowledge/kb-tickets/new) - [Go to axiosint.com](https://axiosint.com/) [Go to axiosint.com](https://axiosint.com/) Welcome to Axios Digital University. - There are no suggestions because the search field is empty. 1. [Axios Digital University](https://support.axiosint.com/knowledge?hsLang=en) 2. [FAQ Axios+](https://support.axiosint.com/knowledge/faq-axios?hsLang=en) 3. [General - App Installation and Features](https://support.axiosint.com/knowledge/faq-axios?hsLang=en#general-app-installation-and-features) # Store shows “The app is not available in your country” when trying to download The app is available in countries where Axios has running programs. However, the Google account or Apple ID can be set in any country: in the country where the phone was bought, in the country of the user’s nationality, or any other country of their choosing.  The first step is to check where the account is configured:  - For Google accounts: [here](https://support.google.com/googleplay/answer/7431675?hl=en#zippy=%2Cswitch-between-existing-country-profiles) - For Apple accounts: [here](https://support.apple.com/en-gb/HT201389) Changing the country can take up to 48hrs from Google or Apple.  Reach out to [pms.support@axiosint.com](mailto:pms.support@axiosint.com) to ask about rolling out the apps to a new country. Please note: this update can take up to 24hrs to be effective in the stores.  --- **![further](https://support.axiosint.com/hubfs/further.svg)Going Further** Learn more about Axios+ by checking the [Axios+ User Guide](https://support.axiosint.com/knowledge/axios?hsLang=en).   - [PMS User Guide](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#main-content) - [Glossary & Definitions](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#glossary-definitions) - [General Knowledge](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#general-knowledge) - [Program Configuration](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-configuration) - [Program Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#program-management) - [Patient Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#patient-management) - [Entity Management](https://support.axiosint.com/knowledge/pms-user-guide?hsLang=en#entity-management) - 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