MyHealth: Introduction and Access

Introduction

The MyHealth mobile application is available for patients enrolled in Axios-managed programs across the world.​

It allows patients to take control of their treatment journey by making it simple to track and manage their treatment supported by an Axios-managed Patient Support Program.​

MyHealth is available on iOS and Android.

Setting up access for your patient

1. Navigate to Patients > Information

2. Enter the patient’s email and Save

3. Open the ACCOUNT tab

4. Make sure to tick the checkbox “Account enabled”

   1. If the red disclaimer “This user does not have an account at the moment. Upon saving, this will trigger an automated email for the patient to set their own password.” displays, the patient’s account is not enabled yet. Upon saving, an email will be sent to set his password.
      

5. Save

Once the patient’s account is enabled, the PMS will automatically send an email to the patient for them to set their own password. In that email, the links to the apps in the Google Play Store and Apple Store will also be available.

Once the patient has set his own password, he can download the application from the store and log in. His username will be its email address, and his password the one he has just set.

Reset the patient’s password

If patient ever forget his password, he can avail of the “Forget Password” button on the landing screen of the app. This will trigger an automatic email to reset the password.

Alternatively, Axios can trigger an automatic email from the patient’s ACCOUNT tab in the PMS:

Account Transfer

In the case your patient is referred to a new program and already has an account, you may need an account transfer from the previous program to the new one. Contact PMS Support providing the patient ID linked to the original program and the new patient ID, and we will make the switch for you. 

Note: Make sure that patient information is matching perfectly between the two IDs.

How to use MyHealth

A dedicated user guide is available here, and a quick introduction video is available here. These materials can be shared with the patient to better understand how the app works.

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