FAQ PMS
All the Frequently Asked Questions related to the Patient Management System
Access Management
Data, Statistics and Reporting
- Why the program export shows "active" for both applications of the patient even if the first application is dropped-out?
- What is the difference between Active patient on treatment and Active patient on program in the program statistics?
- Is PowerBI Monthly Report export affected by the time zone of the country we are downloading?
- Can we export the patient summary?
Entity Management
Patient Management
- I get an error when trying to edit my patient
- Adverse Event reporting: what is the difference between new and follow-up?
- How can I modify the Area of a Country?
- Why is my program not showing the usual number of steps for patient application?
- When I am recording a new patient, there is no physician available in the drop down. Why?
- I am not able to download the eligibility letter as the PMS reads "no eligibility letter available as PMS cannot attribute a STP for this application."
- In regards to sending Eligibility Letters via PMS, is it possible to send it to multiple emails?
- On the Dashboard, how do I complete a patient follow-up that was generated for a dropped out patient?
- What happens if we don't validate the interactions?
- From the day we create interactions, in how long we should validate them?
- If its a non recorded phone call, how do we validate the Interaction?
- Should we upload the source document into the PMS interaction log?
- Is there any place where we can upload and keep the signed Eligibility Letter in the PMS?
- How do we cancel a MedPack?
- What is the definition of "Active on treatment"?
- What is the definition of "Enrolled"?
- Can I edit a patient application?
- What is the difference between charity and donation?
- How can I record the forecast for a Treatment Plan?
Program Management
- I do not see the physician in the dropdown list when I try to add a new patient
- I do not see my program in the dropdown list when I try to add a new patient
- What is the difference between "Program Follow-up interval before each cycle (in days)" and "MRL distribution prior to treatment, in days" under Program Settings?
- Is the Eligibility Letter and Medicine Letter personalization feature applied by default to all old programs already configured or do we need to update the settings for each program?
- Does the Eligibility Letter generated by the PMS needs to get approval from the client before we start practicing?
- How can I view all the patients of a program?
Treatment Management
- Can I extend the validity of a MRL?
- I cannot see the patient’s cycle numbers
- What are MedPacks?
- Why am I unable to update the Treatment Plan start date before 90 days?
- I cannot see the newly generated cycle for a cancelled cycle. Why?
- Even though I have completed the patient's Treatment Plan, the PMS still shows the status as Active instead of Completed. Why?
- Is the automatic Eligibility Letter based on the "Treatment Plan" tab or based on the assigned STP from the program configuration?
- How do we use composition helper and can we update the composition in already populated MedPacks?
- Sometimes there is a delay in patient treatment because of an Adverse Event or a patient unavailability. How can this delay be reflected in the PMS?
- To put a treatment on hold, shall I rather use the Pause button or add resting days to the cycle?
- What is the difference between the Treatment Plan Reported Compliance Rate and the Overall Reported Compliance Rate?
- What shall we do if we use the same MRL for multiple cycles (1 MRL for 2 cycles per month)?