FAQ Axios+
All the Frequently Asked Questions related to the Axios+ Ecosystem
General
- How do you ensure that patient data is safe and secure?
- Will user information be stored on the app?
- What if a user experiences a technical problem?
- Can users contact a member of the Axios staff through the app?
- Will Axios staff receive a notification once a stakeholder uploads a document?
- What is a MedPack?
- What are the requirements for photos being uploaded on the apps?
- Could you provide us with a username and password so we can navigate to the app?
General - Account Creation and Management
- I need to set up a patient/physician/pharmacist/charity on the app
- How do I register and/or enable a user account?
- Can a caregiver or a nurse log on to the app on the user’s behalf?
- My patient/physician/pharmacist/charity has received the password reset email, but the link is expired.
- I have created the account for my patient/physician/pharmacist/charity, but they have not received the email.
- Why is the user required to enter the email and password every time?
General - App Installation and Features
- Are the apps available in multiple languages?
- Can the apps run on more than one device?
- Store shows “The app is not available in your country” when trying to download
- Where can I download the apps?
- Will additional languages be made available for the apps in the future?
- What basic actions should app users follow to resolve a "Login failure" issue notice in the MyPatients and MyHealth applications?
- In which countries are the apps available? We have patients using app stores from different parts of the world.
- Is PIN is to be entered only one time?
- Is the PIN different from the password on the login screen?
MyHealth
- What is the value of MyHealth?
- Will patients receive a notification when there is an update in their file?
- Do patients see all upcoming MedPacks?
- To create an account for a patient, what are the mandatory fields?
- What should I do if the patient doesn't have an email address to create his account?
- What if some information is missing in the documents uploaded by the patient?
- Is there a way to know the number of patients who are using the MyHealth app?
- Can we know the number of android or IOS users for a specific program?
- Can I change the phone number or the email on the contact us section in MyHealth?
- Is the patient able to change the language of the MyHealth app?
- Can I just make a fake patient and download the app for myself?
- What happens if the patient sent the wrong document at first, and then upload the correct one later through the app?
- When the patient uploads the documents, does the program team receive any notification?
MyHealth (Adherence)
MyPatients
- What’s the value of MyPatients?
- Can physicians enter off-label prescriptions?
- Why can’t a physician see a certain program on the app while referring a patient?
- When entering treatment information in the referral, will the system verify the dosage is correct?
- Do physicians have to upload a photo of the Statement of Medication Necessity? (SMN)
- If the physician refers from their own device, how does the patient consent?
- Do physicians need to consent for every referral?
- Can a physician directly upload the SMN manually without filling up the requirements in the MyPatient app?
MyPharmacy
- What’s the value of MyPharmacy?
- If Axios is dealing with a pharmacy chain, do they use one account?
- There are multiple pharmacists in a pharmacy. Do they need a separate account?
- Do pharmacists see all upcoming MedPacks?
- What if patient doesn't use the app but prints the MRL that we sent through email?
- Can you please explain the financial section of MyPharmacy?
- Regarding the reconciliation, can it be fully done through the MyPharmacy application?
- Can we upload administrative documents for MyPharmacy?
- Where on the PMS can we find the uploaded documents for pharmacy proof of dispensing?
- Why do we need a security code?
- Will we have a windows app for Pharmacy one day?
- Is the MyPharmacy application only available in the UAE?