Program Content Configuration

Table of Contents

What is Program Content?

Discussions

Materials

Frequently Asked Questions

Lifestyle

Peers and Ambassadors Program

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What is Program Content?

Program Content can be configured for each program. These content are meant to be shown within the MyHealth application to offer complementary information about the program, the disease, the treatment...

Program Content is made of Discussion topics, Program materials, Frequently Asked Questions, Lifestyle tips. It also allows to set a Peers and Ambassadors system for a given Program. It is important that any program content must be provided and approved by the client prior to publication.

This is designed to encourage the patient to adhere to the treatment and is also meant to increase the opportunities to connect with Axios. Research conducted by Axios has demonstrated that there is a correlation between our interactions with the patient and adherence (the more contact we have with the patient, the more they remain on treatment).

 

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Discussions

Discussion Topics are a means of direct interaction between Program Supervisors and patients. Discussion topics allow Staff and Supervisors to publish potential topics for future Forums and Events while giving patients the power to vote on which they would like to see next.

Published Topics will be available for patients in MyHealth who are tagged with Adherence services.

Discussion Topics are uploaded to PROGRAM > PROGRAM CONTENT > Discussions and need to be validated by clients prior to being saved and displayed on the app.

Adding A Discussion Topic

In the top left corner of the page, is a + icon. clicking on it will direct you to a page where you create a new Discussion Topic.

Discussion Topics are different from other content in the sense that they do not have types or tags.

• Simply enter the Discussion Topic (first and Second language)

• After that, you select the Display Order

• This determines the sequence in which Topics are listed.

• A Topic’s display order must be set, to determine its position in the Discussions Tab.

• Finally, you click Save and the Discussion is displayed in the Discussions tab.

Publishing

In the top right corner of every Topic is a flag that represents its publication status.

(Can only by seen by users with supervisor access or above)

• A red flag means the content is "unpublished" and can't be seen on relevant applications.

  • Clicking on the flag, changes color to green

    

• A green flag means the content is "published" and can be seen on relevant applications

Vote Counter

The thumbs up icon denotes the “votes” function.

Edit

The note icon denotes the edit function. When clicked, the user is redirected to the Edit Discussion page. This page has similar options as the Create Discussion page (Discussion Topic + Second language and Display Order). Clicking Save, returns you to the Discussion tab after applying the edits you’ve made.

Deletion

The trash icon denotes the deletion function. This is used to remove a Topic from the list and can only be seen by users with supervisor access or above. Upon clicking the trash icon, the user sees a pop-up asking to confirm deletion. If the user confirms deletion, a banner shows, informing the user that the content has been removed.

 

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Materials

Program Materials are documents or links curated for a target audience in a Program.  A Materials’ audience is determined by the tag allocated to it. Published materials will be available for patients in MyHealth who are tagged with Adherence services.

Materials are uploaded to PROGRAM > PROGRAM CONTENT > MATERIALS and need to be validated by clients prior to being saved and displayed on the app. 

 

Adding Materials

In the top left corner of the page, is a + icon. clicking on it will direct you to a page where you create a Material.

1. First you have "Document Title", give the material an appropriate name

2. Then Description, explaining what the material is or what it's about

3. Next up is selecting a Material type, the format that the Material is based on.

4. Followed by File Upload, where you attach relevant documents if necessary.

5. Then choose the Audience, and Content Tagging.

   1. Please note, Physician Materials are not yet displayed on MyPatient

   2. Tagging

      1. Tagging (or Tags) is a digital categorization that allows further customization and allocation of Materials. A tag on a Material determines the audience that are shown or can interact (with) the Material. 

      2. It is critical to ensure the tagging is accurate for each Material, so users have the correct experience in MyHealth.

      
      

      

6. Then Language, where you select language, the Material is displayed in

7. After that, you select the Display Order, which determines the sequence in which Materials are listed.

   1. If a Materials' display order is set, other Materials are organized with this criterion in mind

   2. If no order is set/several Materials have the same display order, then Materials are listed based on the creation date

      

8. Finally, you click Save and the Material is displayed in the Materials tab

Filter

The filter allows a user to select between criteria and then view Material with tags that match the selected criteria.

Publishing

In the top right corner of every Material is a flag that represents its publication status. (Can only by seen by users with supervisor access or above)

• A red flag means the content is "unpublished" and can't be seen on relevant applications.

  • Clicking on the flag changes color to green

    

• A green flag means the content is "published" and can be seen on relevant applications

After clicking on the downward arrow on the right side of a Material card, more functions are revealed:

Deletion

The trash icon denotes the deletion function. This is used to remove a Material from the list and can only be seen by users with supervisor access or above. Upon clicking the trash icon, the user sees a pop-up asking to confirm the deletion. If the user confirms deletion, a banner shows, informing the user that the content has been removed.

Download button

The Download icon denotes the download function, clicking it allows the user to save the Material locally.

 

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Frequently Asked Questions (FAQ)

FAQs are Frequently Asked Questions that a patient may ask or encounter while interacting with MyHealth App or their Program in general. Questions in the FAQ tab cover a wide array of topics such as the patient’s treatment or a disease area and how to manage it. Like Materials, an FAQ’s audience is determined by the tag allocated to it. Published materials will be available for patients in MyHealth who are tagged with Adherence services. 

FAQs are uploaded to PROGRAM > PROGRAM CONTENT > FAQ and need to be validated by clients prior to being saved and displayed on the app.  If there is no FAQ content uploaded yet, the empty content section reads “No content uploaded.” 

Adding FAQs 

In the top left corner of the page, is a + icon. clicking on it will direct you to a page where you create an FAQ. 

• First, you enter the FAQ Title or Question, the more direct the question, the better. 

  • A question about specific issues is easier to answer than a vague one. 

  • FAQs are in English by default, additional translations are added to “Second Language” fields 

    

• Followed by the same Question in a Second language (optional) 

• Then you fill in the Answer to your question below 

  • And repeat the Answer in a second language for the next field, if necessary 

    

    Select one or more tags that the FAQ can be categorized under 

    • Remember, it is critical to ensure the tagging is accurate for each FAQ, so users have the correct experience in MyHealth. 

      

• After that, you select the Display Order 

  

  • This determines the sequence in which FAQs are listed.  

  • If a FAQ’s display order is set, other FAQs are organized with this criterion in mind 

  • If no order is set/several FAQs have the same display order, then FAQs are listed based on creation date 

• Finally, you click Save and the FAQ is displayed in the FAQ tab. 

Filter 

The filter allows a user to select between criteria. Simply select the tags you need and then click “Filter” to view FAQs with tags that match the selected criteria. 

Publishing 

In the top right corner of every FAQ is a flag that represents its publication status.  

(Can only by seen by users with supervisor access or above) 

• A red flag means the content is "unpublished" and can't be seen on relevant applications.  

  • Clicking on the flag, changes color to green 

• A green flag means the content is "published" and can be seen on relevant applications 

After clicking on the downward arrow on the right side of a FAQ card, the response is shown, and more functions are revealed: 

Edit  

The note icon denotes the edit function. When clicked, the user is redirected to the Edit FAQ Question page. This page has similar options as the Create FAQ Question page (FAQ Question + Second language, FAQ Answer + Second Language, Content Tagging and Display Order).  

Clicking Save returns you to the FAQ tab after applying the edits you’ve made. 

Deletion 

The trash icon denotes the deletion function. This is used to remove a Material from the list and can only be seen by users with supervisor access or above. Upon clicking the trash icon, the user sees a pop-up asking to confirm the deletion. If the user confirms deletion, a banner shows, informing the user that the content has been removed. 

 

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Lifestyle

Lifestyle Tips are mini articles presented to the patient to support their treatment and overall wellbeing. Lifestyle tips are organized into “Types” named “Eat Better”, “Sleep Better”, “Exercise Better”, and “Motivational Quote”, to better categorize Tips based on a common subject and patient interest.

Like FAQs and Materials, a Tip’s audience is determined by the tag allocated to it. Published materials will be available for patients in MyHealth who are tagged with Adherence services.

Lifestyle Tips are uploaded to PROGRAM > PROGRAM CONTENT > Lifestyle and need to be validated by clients prior to being saved and displayed on the app.

Adding Lifestyle Tips

In the top left corner of the page, is a + icon. clicking on it will direct you to a page where you create a new Lifestyle Tip.

• First, you enter the Tip Type, from a dropdown selection:

  • Eat Better

  • Exercise Better

  • Sleep Better

  • Motivational Quote

Note: Type determines the icon displayed next to the Lifestyle Tip in Lifestyle tab.

• Followed by Lifestyle Tip Content

  • This is where you enter the content for the Tip (text)

  • Then you repeat the content in a second language for the next field, if necessary

• Select one or more tags to categorize the Tip as

  • Remember, it is critical to ensure the tagging is accurate for each FAQ, so users have the correct experience in MyHealth.

• After that, you select the Display Order

  • This determines the sequence in which Tips are listed.

  • If a Tip’s display order is set, other Tips are organized with this criterion in mind

• • If no order is set/several Tips have the same display order, then Tips are listed based on the creation date

    

• Finally, you click Save and the Tip is displayed in the Lifestyle tab.

Publishing

In the top right corner of every Tip is a flag that represents its publication status.

(Can only by seen by users with supervisor access or above)

• A red flag means the content is "unpublished" and can't be seen on relevant applications.

  • Clicking on the flag, changes color to green

• A green flag means the content is "published" and can be seen on relevant applications

After clicking on the downward arrow on the right side of a Lifestyle Tip card, the content is shown, and more functions are revealed:

Edit

The note icon denotes the edit function. When clicked, the user is redirected to the Edit Lifestyle Tip content page.

This page has similar options as the Create Lifestyle Tip page (Type, Content + Second language, Content Tagging and Display Order).

Clicking Save, returns you to the Lifestyle tab after applying the edits you’ve made.

Deletion

The trash icon denotes the deletion function. This is used to remove a Tip from the list and can only by seen by users with supervisor access or above.

Upon clicking the trash icon, the user sees a pop up asking to confirm deletion. If the user confirms deletion, a banner shows, informing the user that the content has been removed.

 

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Peers and Ambassadors Program

“Peers” and “Ambassadors” are statuses that patients volunteer for. Once the patient has volunteered, he will be assigned one or both statuses, and the program team will provide materials that will allow Peers/Ambassadors to help and support other patients.

Active Peers can be found at Program > Content > Peers, and Active Ambassadors can be found at Program > Content > Ambassadors.

What are Peers?

Axios’ Peer Program offers patients who are part of an eligible program the opportunity to become active members of the patient community. When a patient signs up as a Peer, he consents to be put in touch (via Axios) and contacted by other patients of the program, to discuss and share experiences.

What are Ambassadors?

Axios’ Ambassador Program offers patients who are part of an eligible program the opportunity to become a voice in the patient community. When a patient becomes an Ambassador, he helps represent and support other patients. Ambassadors also advocate Axios services to reach and benefit more patients across the community. When a patient signs up, he consents to be contacted by Axios and other patients to discuss, share experiences, or participate in other patient events.

It is easy to opt-out of either Program at any time and without condition by contacting the Program team.

Setting it Up

Before a user can opt-in, for the Peers and Ambassadors statuses, the option must be enabled in Program > Content > Peers and Ambassadors.

Setting the Status

In Patient Information, under Program Services, is a dropdown titled Peer Status. From this dropdown, there are two options: “Peer” and “Ambassador”.

Note that the Peer Status will only be available if the option has been enabled in program content (see previous step "Setting it Up"), and if the patient in active on treatment.

• After that, the user clicks Save, and the selected status is set.

Status Rules

• For Peer:

  • When a patient becomes a Peer, “Patient has become a Peer for this program” displays under “Peer Program”.

  • When a patient is removed as a Peer, “Patient is no longer a Peer for this program” displays under the type “Peer Program”.

• For Ambassador:

  • When a patient becomes an Ambassador, “Patient has become an Ambassador for this program” displays under the type “Ambassador Program”.

  • When a patient is removed as an Ambassador, “Patient is no longer an Ambassador for this program.” displays under the type “Ambassador Program”.

• Patients can only become peers or ambassadors when they are “Active”. 

  • A dropped-out patient is automatically moved to the “Former [Ambassador or Peer]” status if they are dropped out. 

  • A closed patient is automatically moved to the “Former [Ambassador or Peer]” status if their application is closed.

  • A completed patient is automatically moved to the “Former [Ambassador or Peer]” status if they’ve completed their treatment with status = Completed.

  • If a user manually changes a Peer Status, the status is automatically assigned to “Requested”. 

Tabs and Tables

Peer and Ambassador tabs share the same tables in their respective tabs.

The Peer/Ambassador list displays active Peers/Ambassadors in the Program.

• The “Edit” link opens a new tab and redirects to the patient’s Program Application.

• This table displays the patient that previously held the Peer/Ambassador status.

 

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