What are Services?
Services are tags used for the categorization of patients (especially in reporting). Services help organize the "perks" and treatment a patient can access.
For example, a patient with Adherence services will have a different experience compared to a non-Adherence patient.
IMPORTANT
If you don't find your service, please contact your Program Manager or PMS Support.
Types of Services
There are 4 Services that a patient can be categorized into:
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Access to treatment
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Adherence
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Essential Benefits Plan
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Digital
Each service also has sub-services to categorize the patient and their needs further.
| Service | Sub-service |
| Access to treatment |
Donation Model |
| Adherence | Access to Diagnosis Appointment Coordination Insurance Coordination Medication and Disease Education |
| Essential Benefits Plan | Essential Benefits Plan |
| Digital |
MyCharity for Charities
MyHealth for Patients MyPatients for Physicians MyPharmacy for Pharmacists MyPrograms |
Services available to patients in a program can be set at the program level, under the Program > Information tab.
Whereas Sub-services can be tagged at the patient level to differentiate between patients (for example FOC scheme vs Voucher scheme). This is done under the Patient > Information tab.
Related Articles
Learn more about program configuration in the Local Program Configuration article.
Learn more about patient creation in the Patient Creation article.
Differentiating Adherence Services and Home Care Services
Programs need to be set up per product.
For example: A Lynparza patient can have 4 different patient IDs if enrolled in:
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Access to Treatment
-
Adherence - Medication and Disease Education
-
Home Delivery
-
Home Administration
Did you know?
Patients under Adherence services benefit from complementary sections in the MyHealth application. To learn more, please check the MyHealth (Adherence) articles.